TERMS OF SERVICE
These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.
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Definitions
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"We," "us," and "our" refer to EUAN.
"You" and "your" refer to the customer or user of our services.
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Services
EUAN specialises in made-to-measure suits. Our services include, but are not limited to, the design, manufacture, and delivery of custom suits tailored to your specifications.
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Orders and Payments
All orders are subject to acceptance and availability.
Prices are displayed on our website and are subject to change without notice.
Payment must be made in full at the time of order placement.
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Measurements and Fittings
All measurements for MTM suits will be taken by our experienced team to ensure the highest accuracy and the best fit.
You will need to schedule an appointment at one of our fitting locations or arrange for a home visit if available.
Accurate measurements are crucial for the proper fit of your custom suit. While we strive for precision, we are not liable for any discrepancies resulting from changes in your measurements after the fitting session.
Optional: If adjustments are needed after you receive your suit, we offer a complimentary alteration service for 7 days after delivery to ensure a perfect fit. Please contact info@euan.uk.com.
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Production and Delivery
The estimated production time for a custom suit is 6-8 weeks. This is subject to change based on the complexity of the order and our current workload.
Delivery times vary based on your location. We will provide an estimated delivery date at the time of order confirmation.
We are not responsible for delays caused by third-party delivery services.
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Alterations and Returns
We offer a complimentary alteration service for 7 days after delivery of your MTM suit to ensure a perfect fit. This does not apply to Made to Order where additional costs may be incurred.
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or not as described.
If you believe your suit is defective or not as described, please contact us within 7 days of receipt.
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Cancellations
Orders can be canceled within 6 hours of placement for a full refund.
After 12 hours, cancellations are not permitted as production begins.
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Intellectual Property
All content on our website, including designs, images, and text, is the intellectual property of EUAN and is protected by copyright law.
You may not use, reproduce, or distribute any content without our express written permission.
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Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
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Limitation of Liability
To the fullest extent permitted by law, EUAN shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.
Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount paid by you for the services in question.
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Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.
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Contact Information
If you have any questions about these Terms, please contact us at info@euan.uk.com
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