EUAN is committed to providing efficient and reliable shipping and delivery services for our customers.

 

Please read our Shipping and Delivery Policy carefully to understand how we manage the shipping of your made-to-measure suits.

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Shipping Destinations

We currently ship to addresses within the United Kingdom and select international destinations. If you are unsure whether we ship to your location, please contact us at info@ek.uk.com before placing your order.

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Shipping Costs

UK Orders: Shipping within the United Kingdom is [free/charged at a flat rate of £X].

International Orders: Shipping costs for international orders will vary based on the destination. The exact shipping cost will be calculated at checkout.

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Shipping Methods

We use reputable courier services such as DHL to ensure your order arrives safely and on time. You will receive a tracking number once your order has been dispatched.

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Processing Time

Once your order is confirmed, we will begin the production process, which typically takes 6-8 weeks. This may vary depending on the complexity of your order and our current workload.  You will be notified throughout the process.  After production is complete, your order will be dispatched within 1 business day.

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Delivery Time

UK Orders: Delivery within the UK typically takes 5 to 7 business days after dispatch.

International Orders: Delivery to international destinations typically takes 10 to 14 business days after dispatch, depending on the destination.

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Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier’s website where you can track your order's progress.

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Delivery Address

Please ensure that your delivery address is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

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Delivery Issues

Delayed Deliveries: While we strive to meet the estimated delivery times, please note that delays can occur due to factors beyond our control, such as customs processing, weather conditions, or courier delays. We will do our best to keep you informed of any significant delays.

Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us immediately at info@euan.uk.com. We will work with the courier to resolve the issue and, if necessary, arrange for a replacement or refund.

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International Customs and Duties

For international orders, you may be responsible for additional customs duties, taxes, and fees imposed by your country. These charges are not included in the shipping cost and are your responsibility. Please check with your local customs office for more information on potential charges.

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Changes to Shipping and Delivery Policy

We reserve the right to update or change this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

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Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

EUAN Ltd.
info@euan.uk.com
+ (0) 7501 005 012